Discovering How Makerere University Deans Utilize Their Psychological Capital Self-Efficacy in Managing Conflicts
Abstract
This study, aimed at assessing how Makerere University academic deans utilise their psychological capital self-efficacy in managing conflicts. Adopting a qualitative approach, through a phenomenological research design, this study was conducted at Makerere University in Kampala district. Data collection involved in-depth interviews using purposive sampling techniques, targeting 14 deans from the 9 colleges within Makerere University choosing 5 females and 9 males. Thematic analysis of the data based on the study's objectives was applied where results revealed diverse dynamics in the utilisation of psychological capital self-efficacy influenced by cognitive processes, gender, academic rank, and religious background. Male deans with higher academic ranks preferred symbolising cognitive processes, and visualising conflict situations comprehensively before resolution. Female deans on the other hand favoured observational cognitive processing, enhancing self-efficacy by learning from experienced colleagues. Deans using self-reflective cognitive processing, mainly Catholics, analysed past actions to guide future strategies. Some male deans at higher academic levels employed self-regulatory cognitive processing, setting precise objectives and adjusting strategies based on feedback. The study underscores the need for gender- and culture-sensitive training programs. Future research should focus on exploring the interplay of cognitive processes, gender, educational rank, and religious background in conflict management
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