Blockchain Resilience and Public Service Delivery: Empirical Evidence from Kenya’s National Government Ministries
Abstract
As governments increasingly adopt emerging technologies to improve public service delivery, blockchain has gained prominence for its unique attributes, including resilience. Resilience, in the context of blockchain, refers to the system’s ability to maintain functionality despite faults, disruptions, or cyber threats, making it especially relevant for sustaining uninterrupted service in critical government operations. This study examines the relationship between blockchain technology resilience and service delivery in Kenya’s national government ministries. Anchored in the New Public Management (NPM) theoretical framework, the study employed a cross-sectional survey involving 319 respondents: 220 government officials and 99 citizens, selected through stratified and purposive sampling. Data were collected using structured questionnaires and analysed through multiple regression analysis. The results revealed a statistically significant and positive relationship between blockchain resilience and service delivery (β = 0.287, p < 0.05), suggesting that robust and fault-tolerant blockchain systems can enhance efficiency, continuity, and public confidence in service delivery. The study recommends that government institutions prioritise the integration of resilient digital infrastructure to strengthen service delivery outcomes
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Copyright (c) 2025 Moses Kibet Yegon Ngetich, Alfred K. Bett, PhD, Tom Alex Obulemire
This work is licensed under a Creative Commons Attribution 4.0 International License.
