Factors Affecting Weights and Measures Officers in Revenue Collection: A Case of Weights and Measures Agency in Dar es Salaam

  • Happy Titi Jordan University College
Keywords: Weights and Measures Agency
Share Article:


This study aimed to investigate the factors affecting weights and measures officers (WMO) in revenue collection, a case at Dar es Salaam. The study employed a cross-sectional research design, whereas a sample size of 63 respondents that, include 59 WMO and 4 RM of WMA from Dar es Salaam were involved. A simple random sampling technique was used in the selection of WMO, and a purposive sampling technique was used in the selection of the regional managers (RM) of four administrative regions. Questionnaires, interviews, and documentary reviews were used for data collection. The collected quantitative data were analysed by using descriptive statistics, while qualitative data were analysed by using thematic analysis. The study found that lack of regular training on revenue collection, the existence of fraud, shortage of WMO and shortage of budget hinder their revenue collection at WMA. The study recommends that WMA should improve the provision environments of the service delivery to satisfy its customers. WMA needs to train its WMO in customer services, customer satisfaction and professional skills, WMA should look for sustainable and definite sources of revenue to generate funds for its budget, and WMA should put in place human resource policies, such as recognition policy and rewards, and training policy to enhance professional excellence and motivation of WMO to be results oriented


Download data is not yet available.


Allen, R. (2008). Reforming fiscal Institutions: The Elusive Art of the Budget Advisor. OECD Journal on Budgeting, 2008(3), 1-9.

Antwi, A. O. & Matsui, K. (2018). Price Perception on Weights and Measures at the Local Markets of Ghana. Kasetsart Journal of Social Science, 30(2018), 1-6.

Bengesi, K. M. (2018). Factors Hindering Use of Standard Weights and Measures along Irish Potato Supply Chain in Njombe Region, Tanzania. International Journal of Business and Management, 13(8), 196-206.

Fjeldstad, O. & Moore, M. (2009). Revenue Authorities and Public Authority in Sub-Saharan Africa. Bergen: Chr Michelsen Institute.

GAIN. (2019). USDA Foreign Agricultural Service. Global Agricultural Information Network. GAIN Report Number 1837.

Ibrahim, S., & Mashenene, R. G. (2021). Effect of Service Quality of Weights and Measures Agency on Customer Satisfaction in Dodoma City, Tanzania. Sustainable Education and Development, 1, 224–234.

Mhoja, H. (2017). Factors Influencing Customer Satisfaction on the Weights and Measures Agency Services: A Study of Mbeya City in Mbeya Region (Master Dissertation Mzumbe University).

Odd-Helge, F. (2003): To Pay or Not Pay; Citizen’s Views on Tanzania by Local Authorities in Developing Countries. Journal of Social Sciences, 30(2), 439-452.

Racine, J. (2011). Harnessing Quality for Global Competitiveness in Eastern Europe and Central Asia. Geneva: World Bank Publications.

Skinner, B.F. (1934). The Extinction of Chained Reflexes. Bergen: Chr Michelsen Institute.

URT. (1983). The Weights and Measure Act. Dar es Salaam: Government Printer.

URT. (2013). The Weights and Measures Agency (WMA): Framework Document. Dar es Salaam: Government Printer.

USAID. (2004). Study on Weights and Measures Practices in Tanzania. Dar es Salaam: USAID.

Wanjiru, N. F. (2012). Challenges Facing the Use of Technology on Legal Metrology: The Case of Meru Municipality, Kenya (Master Dissertation The University of Nairobi).

1 November, 2022
How to Cite
Titi, H. (2022). Factors Affecting Weights and Measures Officers in Revenue Collection: A Case of Weights and Measures Agency in Dar es Salaam. International Journal of Finance and Accounting, 1(1), 39-46. https://doi.org/10.37284/ijfa.1.1.919