Effects of Employee Self-service on Employee Performance
Abstract
The study investigated the effect of Employee Self-Service (ESS) on Employee Performance. It aimed to assess how enabling employees to independently access and manage HR-related services through digital platforms influences their efficiency, productivity, and overall job performance. Using a quantitative research design, data were collected from 86 respondents through structured questionnaires and analysed using descriptive statistics and multiple regression in SPSS version 20. The findings revealed that ESS has a statistically significant positive relationship with employee performance, with ESS contributing to greater task independence, reduced administrative delays, and improved access to HR services. The study concludes that effective utilisation of ESS features within HRIS enhances employee autonomy, operational efficiency, and productivity, provided that sufficient infrastructure, user training, and system accessibility are ensured.
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