Relationship Between Job Satisfaction and Employee Productivity in Hybrid Work Environments at Jhpiego Kenya
Abstract
As work extends beyond traditional office walls, understanding what sustains employee motivation and productivity becomes increasingly important. This study examines the relationship between job satisfaction and employee productivity in hybrid work environments, focusing on Jhpiego, a non-profit health organisation in Kenya. Hybrid work arrangements are now central to modern workplaces, making it critical to understand their impact for advancing the United Nations’ Sustainable Development Goals (SDGs), particularly SDG 3 on Good Health and Well-being and SDG 8 on Decent Work and Economic Growth. Using a correlational design grounded in Herzberg’s Two-Factor Theory and the Job Characteristics Model, this study employed a census approach. Data was collected through a structured, self-administered online questionnaire from all 106 employees, including 90 full-time staff and 16 team leaders, at Jhpiego Kenya. The findings reveal that higher job satisfaction is strongly associated with greater employee productivity (r = 0.711, p < 0.01), underscoring the importance of autonomy, supportive policies, and clear communication in sustaining productivity. These results offer actionable insights for non-profit organisations seeking to optimise hybrid work models and contribute to global development goals. The research provides insights that support evidence-based decision-making for a wide range of stakeholders, including organisational leaders, human resource practitioners, employees, policymakers, and scholars, on the importance of fostering more adaptive, productive, and supportive workplaces in the evolving landscape of hybrid and flexible work.
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Copyright (c) 2025 Khasandi Annette Wanyoike, Thomas Ngui, PhD, Stanley Khaemba Kasembeli
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